Responsibilities:

• Lead and manage a team of Order/Contract Management Specialists to achieve high performance and client satisfaction.
• Ensure accurate and timely processing of customer order management requests in accordance with specified procedures.
• Maintain compliance with policies, manage audit compliance, and handle month-end and quarter-end closing activities.
• Proactively support team members, identify errors, and implement action plans to enhance efficiency and prevent issues.
• Serve as the point of contact for escalations from internal and external customers and own dispute resolution for accounts in scope.
• Implement process changes, support project teams, and provide guidance on complex processes.
• Initiate and lead meetings, analyze business processes for improvement, and lead regional and global projects.
• Motivate the team, encourage teamwork, and collaborate with the performance monitoring team on resource management and performance measurement.

Requirements:

• Excellent English communication skills, both verbal and written.
• Graduate higher education.
• At least 1 year of professional experience in a people management role.
• In-depth knowledge of PC and Microsoft applications (especially Outlook, Excel, Word, Internet Explorer).
• Experience in contract management, phone support, or the microcomputer industry.
• Experience working with SAP.
• Exceptional attention to detail, including the ability to document work clearly and manage high volumes of work precisely.
• Strong leadership and people management skills.
• Excellent communication and analytical skills.
• Initiative, creative thinking, and strong reporting skills.
• Assertiveness and goal orientation.

Benefits of working with us:

The chance to work with Top Employer 2024 in Romania
Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)
Great career opportunity to work for one of the biggest brands in the world in a unique work environment
Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
Child Birth Allowance
Sport events sponsorship for employees
Complex Record & recognition scheme ( both non-monetary and monetary options)
Monthly subscription @ Bookster - the first modern library for companies in Romania
Employee Referral Program with attractive incentive schemes
Extra annual leave days depending on the total length of working experience at Wipro
Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications
Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.