Lead the design, implementation and maintenance of solutions in the Network Management System (NMS) area within the mobility domain. This customer-facing role requires expertise in managing customer issues, providing technical guidance, and acting as a liaison between the Customer Support and R&D teams. You will play a critical role in ensuring seamless communication, fast issue resolution, and continuous improvement of NMS functionalities in line with customer needs and business objectives.
Location and Work Mode:
- Working hours 9 am - 5 pm
- Hybrid module of work from Wrocław - 3 days from home and 2 days from the office.
Role & Responsibilities:
- Design and define the architecture of Network Management Systems within the mobility domain.
- Ensure NMS solutions meet scalability, performance, and security requirements.
- Align system architecture with evolving industry standards and company's strategic goals.
- Act as the primary technical interface with customers to understand their requirements and address technical challenges.
- Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs.
- Manage escalations related to system architecture and provide timely technical solutions.
- Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments.
- Work closely with the Customer Support team to ensure accurate problem identification and timely resolution.
- Create and maintain technical documentation and knowledge bases to aid in issue resolution.
- Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement and collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations.
- Participate in product development cycles to provide insights based on customer usage patterns and needs.
- Identify opportunities for process improvements in customer issue management and architectural designs and propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs.
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Requirements:
- 8-10 years of experience in system architecture, with a strong focus on Network Management Systems within the mobility domain.
- Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries.
- Solid understanding of mobility networks (e.g., 2G,3G,4G LTE, 5G ) and their management systems.
- Programming language proficiency in Java/J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git/gerrit and Module Testing automation
- Strong experience in issue management and problem-solving in complex technical environments.
- Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D.
- Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Experience with cloud-based NMS solutions is a plus.
- English on at least B2 level.
Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.
Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.