Work Schedule: Shifting (24/7 operations)

Principal Responsibilities:
• Deliver business reports and analysis as per requirements.
• Responsible for data accuracy presented in reports delivered to Managers.
• Collaborates effectively with the teams within the project to reach the performance indicators.
• Collaborates on reporting and reports with the team within the project
• Produces presentation decks incorporating data from different reports as per requirement.
• Accurate & timely delivery of all reports.
• Responsible for maintaining the historical raw data, thus being able to recreate any snapshot report at any time as per requirements.

Critical Skills Required:

• Good English Communication Skills (Verbal & Written).
• Must have at least 3 years' experience in MS Power Query, BI and Automate.
• Must have at least 3 years' experience in ServiceNow Customer Service Management (CSM).
• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online Sensitivity: Internal & Restricted tools.
• Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
• Good Interpersonal & people management skills with good problem-solving approach
• Dependable with attention to detail
• Adaptable and willing to learn
• Teamwork - ability to work as a part of the team for a greater goal
• Good motivational fit (job, organization, location)
• Willing to work on shifting schedules, graveyard shift, holidays as may be required by business exigencies / willingness to rotate shifts, as needed
• Advanced Excel knowledge required
• Knowledge of MS Access would be a plus
• Python knowledge would be a plus.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.