The in scope activities for this process involves i nbound calls for early-stage delinquent customers and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and o utbound calls for early stage (0-59 days) delinquent customers - dialer and manual. Products to be managed are m ortgage, club, condo and latitude.
- Design & generate MIS reports as per business requirements
- Timely data collection from various stakeholder
- Identifying data discrepancies
- On-time reporting of MIS reports to internal and client stakeholders
Min 2-3 years of experience in MIS Reporting
Min 2-3 years of experience in MIS Reporting
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- Good analytical skills
- Excellent in MS Excel & number crunching
- Good knowledge of MIS reporting standards
- Good interpersonal skillsExcellent oral and written communication and listening skills