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Roles & Responsibilities:

In Depth Banking domain and technology knowledge in Finacle suit of applications (Core,CRM,FAS,EBANK).

Core banking - Finacle 10x functional as well as table level knowledge.

Retail Skill: Techno-functional resource, Finacle 10x, CASA, TD, RD, Clearing, Trade Finance, SWIFT, Standing instruction, NEFT, RTGS, Payments, Interest application, TDS, Limits, Hands on Finacle Table structure knowledge, ITIL process, debug, RCA

Corporate Skill : Techno-functional resource, Finacle 10x,Loans & Advances (preferred Corporate lending), limits, Interest application. Hands on Finacle Table structure knowledge, ITIL process, debug, RCA

Test Environment Support. : Techno-functional resource, Finacle 10x, Connect-24, Uniser, Finacle Integrator (FI), Web Services (WAS), IBM-MQ, Debug, RCA, data import, Export, Interface (ATM, UPI, IMPS, POS, Internet Banking, Mobile Banking, SWIFT)

Coordination with Internal Technical and Bank teams for analysis of the issue. Co-ordination with the L2/L1 team to help in logical closure of tickets.

Tracking and closing the tickets with OEM (L3 offshore Support team) and follow up till logical closure and permanent issue resolution.

Managing client escalation call and arranging solution within SLA

Having expertise on Delivery management excellence.

Project Budgeting, Risk assessment, planning and mitigation.

Having Knowledge on product customisation layer and debugging skills.

Should have knowledge on Finacle Product Architecture.

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Qualifications:

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Core Banking

Managing Consultant-Technology & Implementation

Managing Consultant-Technology & Implementation

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