FIXED TERM CONTRACT 12 Months
Logistics Coordnator IC3/IC4
Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a team player and do you learn quickly? If so, then you might be the right person for our Returns Logistics Coordinator position.
Responsibilities include
- Oversee outside vendors handling customer returns of products.
- Specific Focus on Receiving and SEMs creation associated with Customer Returns within required turn time.
- Expediting priorities, and managing exceptions.
- Responsible for oversight of vendor performance in support of Client Americas distribution.
- Monitor key performance indicators, drive performance, and expense management.
- Evaluate existing capabilities for opportunities for improvement in systems and processes for tracking, measurement, reporting, and analysis of Returns Logistics Operations.
- Experience desired in SAP, SEMS, Vendor and/or Customer relations.
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The role entails monitoring reporting, communication with Vendor and internal Client Customers, resolving issues and implement process improvements.
Organizational skills and the ability to multi-task are essential. Previous customer service experience is a plus.
Required Skills
- Excellent written and oral communication skills
- Strong ability to multitask
- Strong analytical capabilities
- Ability to display good judgment
- Works well with ambiguity
- Extreme attention to detail
- Self-starter with the ability to work quickly and efficiently under deadline pressure
- High degree of personal and professional integrity
- Strong work ethic with a high degree of flexibility
- Making connections with your team and customers
- Flexibility with your schedule to meet the needs of the business is a must
- Strong knowledge of SAP, SEMs, and Excel, with the ability to assemble adhoc reports and analysis.
- Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience
- Adaptive and flexible to changing technologies, processes, and environments
Come work a Rotation with the Best, Most Fun, and Caring Team in AMR. We welcome you to join and share learning from one another.
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.