To assist the Ops Manager in delivery of the assigned Infrastructure Mgmt services. Handle business escalation calls Interacting with ops on day to day technology requirements Review Daily activity reports, Infra avl reports, backups & antivirus/SCM reports Involve in projects on servers, network, security Introduce site-specific initiatives to improve service delivery, c-sat. Review adherence on process based documentation / SOP. Active participation on project ramp-up / transitions / BCP / Audits Ability to drive people to ensure that project deliverables are met and project time is maintained Establish and enhance relationship with customers/clients People management skills, experience in resolving team conflicts and team management Experience in compliance reviews, audit reviews, driving organisation intiatives Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.