Lead Analyst
RESPONSIBLITIES:
Manage daily BAU without any issues
Provide targets to the team and ensure monthly targets are met
Ensure team adheres to all SLA's and KPI's agreed with the client are met
Act as reviewer and ensure there are no inaccuracies in any of the reports being published
Must be proactive and ensure the delivery timelines are met without any delay without reminders
Identify talent and groom them for the next level
Identify areas of improvement in the process and create plan to ensure all the grey areas are addressed
Ensure there are no escalation from the client or the brokers
Manage mailboxes and ensure that there are no emails unattended to by anyone in the team
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Team must be calibrated for the process knowledge on a monthly/quarterly basis
• Should possess good psychometric, analytical, and reasoning skills
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