Infrastructure Middleware Level 3 Windows Engineer | AMSI | Gurgaon
What you need to have:
- Minimum 5 years' experience in Windows IIS support Or Linux administration.
- Good Understanding of ticketing tools such as Service Now and how to route tickets in Service Now as per ITIL process
- Strong in logical understanding of middleware incident tickets and identifying whether tickets are originating out of Windows based infrastructure issues or Linux based application servers
- Should have good understanding of 3 tier application architecture
- Understanding of concepts of Load Balancing SSL, etc.
- Good to have skills:
- Knowledge of TCP/IP, DNS, Firewall, SSH, SFTP, etc.
- Using SharePoint, Wiki, Microsoft teams, TFS, JIRA, etc.
- Knowledge of Azure/AWS cloud environments is preferred
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Responsibilities:
- Interact with various infrastructure support groups like network engineering, load balancers teams, firewall group, data center tier 1 operations, etc. and application development teams and reroute tickets in Service Now effectively maintaining their consistent tracking and resolution within SLAs.
- Support issues related to Windows middleware environments such as IIS setup, applications pools creations on Windows platform, IIS/ App Pool recycles, CPU/ disk space issues, service alerts, logs mining, logs archiving, SSL certificates renewal, etc.
- Manage security vulnerabilities reported via Qualys scans
- Work with project lead for reviewing recurring incidents and providing RCA and performing problem management as well
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