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Lead Administrator(Contract)

AT Wipro
Wipro

Lead Administrator(Contract)

Gurgaon, India

Infrastructure Middleware Level 3 Windows Engineer | AMSI | Gurgaon

What you need to have:

  • Minimum 5 years' experience in Windows IIS support Or Linux administration.
  • Good Understanding of ticketing tools such as Service Now and how to route tickets in Service Now as per ITIL process
  • Strong in logical understanding of middleware incident tickets and identifying whether tickets are originating out of Windows based infrastructure issues or Linux based application servers
  • Should have good understanding of 3 tier application architecture
  • Understanding of concepts of Load Balancing SSL, etc.
  • Good to have skills:
  • Knowledge of TCP/IP, DNS, Firewall, SSH, SFTP, etc.
  • Using SharePoint, Wiki, Microsoft teams, TFS, JIRA, etc.
  • Knowledge of Azure/AWS cloud environments is preferred

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Responsibilities:

  • Interact with various infrastructure support groups like network engineering, load balancers teams, firewall group, data center tier 1 operations, etc. and application development teams and reroute tickets in Service Now effectively maintaining their consistent tracking and resolution within SLAs.
  • Support issues related to Windows middleware environments such as IIS setup, applications pools creations on Windows platform, IIS/ App Pool recycles, CPU/ disk space issues, service alerts, logs mining, logs archiving, SSL certificates renewal, etc.
  • Manage security vulnerabilities reported via Qualys scans
  • Work with project lead for reviewing recurring incidents and providing RCA and performing problem management as well

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Client-provided location(s): Gurugram, Haryana, India
Job ID: Wipro-1141033255
Employment Type: Other