Backup Adminstrator

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
Plan, prepare and execute Change technical tasks in the ITSM queues
Respond to and resolve alerts from the monitoring management system
Manage, maintain and operate data backup solution including VTL, PTL, tapes media and encryption devices.
Manage, maintain and operate data backup replication between Data Centers
Configure and operate backup software, client agents, backup jobs and tape libraries for new backup requirements
Perform daily monitoring & reporting of backup jobs, and troubleshoot & resolve backup failures with clients/partners
Plan, prepare and coordinate with vendors for campaign upgrades for Backup infrastructure
Perform storage performance analysis and troubleshoot backup-related performance/capacity issues with other teams (Platform, Database, etc)
Perform basic to intermediate root cause analysis in Incident and Problem tasks
Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
Plan, prepare, execute and support Data Center maintenance activities
Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
Respond to and own L1/L2 escalations
Engage in taskforce resolution squad in priority incident management / crisis management cases
Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
Engage in Service Improvement review and actions plan

Must Have Skills
• Backup Software - Dell Networker
• Hardware - Dell DataDomain,Quantum Scalar i500/HPE StoreEver MSL
• NDMP backup, SAN (LAN-free) backup
• Backup cloning, staging and replication operations
• Backup appliances operations - VTL and PTL
• Backup tapes media operations - inventory, rotation, recall
• Backup failover/failback in Disaster Recovery operations
• Basic working knowledge of Windows and Red Hat Operating Systems and backup-related configuration parameters
• Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)
Good To Have Skills
• Avamar,Cristie, CA Arcserve (lesser extent)
• Hardware - HPE StoreOnce ,Oracle StorageTek SL8500
• Scripting / automation experience in Unix/Linux

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management2New projectsTimely delivery
Avoid unauthorised changes
No formal escalations

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.