Job Description
Position Title
Sybase Database Administrator L1
BAND
Location
India
Department
Middleware
Role Summary
As a L1 resource of his /her team, he /she:
• Takes up technical tasks and support day to day BAU tasks/Incidents/RFC's.
• Works in line with policies based on LEAN- best practices.
• Assist L2/L3 Team.
• Monitors various Service Now queues and emails.
Key Responsibilities
Technical Expertise
• Experience to Production Server Environment.
• Backup and restore of databases.
• Should have handled database installations and patching as Sybase/Postgress DBA.
• Installation and configuration of Sybase/Postgress Server and troubleshooting.
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• Troubleshooting and resolving user access on databases level.
• Application DBA Exposure.
• Sybase/Postgress 12.x and above database administration experience.
• Knowledge in Replication, Clustering in Sybase/Postgress.
• Exposure to new features of current Sybase/Postgress version
• Development support/debugging procedures.
• Unix ,Linux administration experience is desired.
Shift/Oncall & Weekend Support
Flexible to work in shifts
Shift
Timings
Morning Shift
4.30AM to 1.30PM
Afternoon Shift
11.30AM to 8.30PM
Afternoon Shift 1
12.30PM to 9.30PM
Evening Shift
2.30PM to 11.30PM
Evening Shift 1
3.30PM to 12:30AM
Day light savings Period- Nov to Mar ( 1hour ahead)
Public Holiday Support - Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays
Process & Tools
• ITSM tool- HP Service Now - Ticketing tool for INC/SR/Change/Problem tickets.
• In-house tools.
• HP OMI for monitoring.
• Basic knowledge on ITIL Process & Practices.
Educational Qualifications
• Bachelor's degree or Master's degree in Information/Computer technology preferred.
Key Competencies:
• 2yrs (Min) to 3 yrs of relevant experience in Sybase/Postgress database administration.
• The candidate should have worked in a SLA driven environment.
• Ability to work in a flexible, team-oriented and constantly changing environment.
• Good Oral and Written communication skills.
• Sybase/Postgress Certification.
• Scripting language exposure like Python and PowerShell scripts.
• Having previous banking BAU support will be added advantage.
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