Job title - Lead Administrator

• Deployment and Support:
  • Deploy, configure, and test devices; collaborate on partner device support.
  • Perform daily checks to ensure equipment readiness and reset.
  • Report on operational health of onsite environments.
  • Provide technical support during customer engagements.
  • Implement and support Content Management Systems (e.g., Stratos, FourWinds).
• Operational Alignment:
  • Align support and documentation with IES Playbook/processes.
  • Triage AV-related technical issues; collaborate with AV vendors to resolve problems.

Digital Ops Support

Responsibilities:

• Azure Administration:
• Manage Azure resources for identity, governance, storage, compute, and networks.
• Handle Azure subscription administration, cost analysis, and reporting.
• Support 'OneEXPOps' projects and processes.
• Deploy and maintain Azure environments for Hybrid Cloud engagements.

Infrastructure Foundation - Onsite Support

Responsibilities:

• Compute and Storage Management:
• Configure and support compute/storage environments.
• Maintain server room infrastructure.
• Manage network configurations, VLAN design, and policy alignment.
• Ensure security patch compliance and asset health.
• Support Azure Stack installs and troubleshooting.
• Maintain asset inventory operations.
• Hands-On Support:
• Rack/stack local network and compute hardware.
• Provision, configure, and support server OS and applications.
• Decommission hardware logically/physically.
• Manage WAN, LAN, WLAN, and core compute incidents.
• Perform physical and logical audits and remediation.

Experience Environments

Responsibilities:

• Content Management:
• Deploy and support systems like Stratos and FourWinds.
• Provide user guides and training for presentation technologies.
• Manage local and central Experience/Demo accounts.

Audio and Video

Responsibilities:

• AV Systems Support:
• First-line response and triage for AV systems.
• Coordinate with AV support teams and suppliers.
• Provide on-site technical support for events.

Events and Engagements

Responsibilities:

• Attendee and Presenter Support:
• Provide high-level support for attendee connectivity issues.
• In-room support for FTE presenters and demo setups.
• Coordinate with technical/AV vendors for events.
• Event Phases:
• Pre-event: Coordinate support, test setups.
• During event: On-site technical support.
• Post-event: Retrieve and inventory equipment.

Technology and Asset Lifecycle

Responsibilities:

• Lifecycle Management:
• Manage warranties and RMA processes.
• Recommend technology improvements and equipment purchases.
• Recycle old equipment per standards.

Local Coordination and Engagement

Responsibilities:

• Support Escalation:
• Own local support escalations, ensuring resolution and communication.
• Implement tools for managing and prioritizing work intake.
• Attend Rhythm of Business meetings and provide relevant content.
• Provide operational reporting and status updates.

Datacenter - Wintel Stack