Job Description
- Must have minimum 4+ years of relevant exp on NetBackup should be able to do L2 Level activities.
- Good experience in Veritas appliance, Tape library, Dell, and HP systems.
- Expertise in management, configuration, and administration of NetBackup is Mandatory.
- Should have experience in backup reporting.
- Good communication and ultra-positive attitude are a must.
- Perform performance metrics review to identify and attempt to remediate utilisation issues.
- Resolving incidents relating to the backup clients and backup failures
- Support the software/hardware troubleshooting, fault isolation and repair processes, including.
- Follow defined backup policies and maintain procedure documentation.
- Proactive system optimisation and maintenance as required.
- Troubleshoot and report performance and space utilisation.
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Veritas NetBackup
Veritas Appliance - Veritas 5240, Veritas 3340, Veritas 5250
Deliver
NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
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