Job Description
Key Responsibilities:
- Design, develop, and implement ITSM solutions using platforms such as ServiceNow, BMC Remedy, or similar.
- Design, develop, and implement ITAM solutions using platforms such as ServiceNow, Flexera, or similar.
- Customize and configure ITSM & ITAM tools to meet business requirements.
- Develop workflows, scripts, and automation to enhance IT service delivery.
- Collaborate with IT and business teams to gather requirements and translate them into technical solutions.
- Have understanding of system integrations and data migrations.
- Perform data analysis and reporting on IT asset inventory.
- Ensure compliance with software licensing and asset management policies.
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- Troubleshoot and resolve issues related to ITSM /ITAM tools.
- Provide Demos to customers & presales
- Stay updated with the latest ITSM and ITAM trends and technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an ITSM Developer or similar role.
- Proficiency in ITSM and ITAM platforms such as ManageEngine, Flexera, BMC Remedy, etc.
- Strong scripting and programming skills (JavaScript, Python, etc.).
- Knowledge of ITIL framework and best practices.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
3.Competency Building and Branding
- Ensure completion of necessary trainings and certifications
- Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research
- Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.
- Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits
- Be the voice of Wipro's Thought Leadership by speaking in forums (internal and external)
- Mentor developers, designers and Junior architects in the project for their further career development and enhancement
- Contribute to the architecture practice by conducting selection interviews etc
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.