Roles & Responsibilities
- Provide smart hands support for customer facing " Experience Centers" 'Core' Network and Compute Infrastructure.
- Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
- Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
- Oversee network configuration, maintenance, and troubleshooting.
- Ensure operational health of EC server room infrastructure during business hours.
- Manage deployment and support of onsite experiences & demos.
- Conduct daily checks and walkthroughs of demo environments.
- Provide technical support for presenters, account managers, customers, and EC staff.
- Maintain an active inventory list for tracking of all experience/demo assets
- Administer local EC Azure Sub Resources and Subscriptions.
- Support centralized solution delivery projects and automation.
- Act as the local Technical SME for the Experience Platform catalogue of demos.
- Create and manage Azure environments for Hybrid Cloud engagements.
- Provide support for EC attendees and presenters during customer visits/ events.
- Coordinate technical guidance and device configuration for events.
- Provide on-site technical support and device inventory management during events.
- Manage warranties, RMA processes, and equipment repairs.
- Make recommendations for technology improvements and equipment purchases.
- Ensure continuous improvement of operational processes and technology solutions.
- Coordinate recycling of old equipment per Microsoft standards.
- Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
- Manage downtime scheduling and direction of suppliers for device servicing and repairs.
- Operate and maintain AV equipment in meeting rooms and theatres.
- Coordinate repairs and preventative maintenance for AV systems.
- Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
- Assist in meeting room setup, support, and refresh projects.
- Provide consultation and maintain AV room inventory hygiene.
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Mandatory Skills
- Datacenter - Wintel Stack
- Onsite Infrastructure Support Engineer
- Azure Identity Management Specialist
Other Skills
- Infrastructure compute & Network
- Azure Identity Management
- Datacenter support
- Cloud computing
- IT Service Operations
- Audiovisual (AV) Support Technician
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