Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
The ServiceNow Developer will be the technical subject management expert responsible for the design, development, administration, and rollout of solutions on the ServiceNow platform. The ServiceNow Developer will work with internal customers, Scrum Master, Technical Product Managers, and other Developers to design, develop, test, and deploy enhancements, fixes, and configuration changes needed for the instance transition project.
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Specific responsibilities include:
• Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
• Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Participate actively in automation efforts on the platform.
• Analyze, troubleshoot, and remedy identified system issues.
Qualifications / Requirements include:
• Requires a bachelor's degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor's degree, extensive familiarity with the field's concepts, practices and procedures is required.
• 4+ years of experience working with IT Service Management solutions in an enterprise environment.
• 3+ years of ServiceNow development / implementation / administrative experience.
• Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas.
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Strong grounding in fundamentals of web application development (identity, security etc.).
• Experience working with structured data, schema, and databases.
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL.
• Knowledge of ITIL concepts.
• Exposure to the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Rules (IRE) for data ingestion.
• Ability to understand complex business needs and adapt appropriately.
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Superior attention to detail with excellent written and verbal communication skills.
Desired characteristics include:
• Certified ServiceNow Administrator, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist
• ITIL v3 or ITIL 4 Certification or equivalent practical experience
• Relevant software development certifications
• Experience maintaining version control systems (Git etc.)
• Exposure to cloud architectures such as AWS, Azure, Google Cloud
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Experience with Automation and DevOps Practices
• Experience with Agile and Scrum development approaches
• Comfortable leading in both technical and organizational contexts
• Experience working with large global / multinational corporations
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.