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India Operations executive

AT Wipro
Wipro

India Operations executive

Gurgaon, India
  • Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
  • Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
  • Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
  • Knowledge on SCCM, Antivirus, Encryption Software
  • Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
  • Must have worked in any IT ticketing tool and know about ticket priorities and SLA
  • Focus on building good working relationships within the team and other Resolution Groups
  • Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool
  • L1 knowledge on Routing & Switching
  • Remain well versed in help desk policies, procedures, standards and documentation
  • All High Severity Incidents are directly assigned to Level 2/Level 3 teams to minimize downtime.
  • Experience working in Remote Support Tool, ITSM Ticketing Tool, Corporate Technology

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Desktop Support

Client-provided location(s): Gurugram, Haryana, India
Job ID: Wipro-3113753
Employment Type: Full Time