Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Group Leader with German role.

Responsibilities

• Coordinates the teams that provide customer support to the client.
• Manages and is responsible for the month closing and quarter closing activities in accordance to the
• agreed standards.
• Manages the performance indicators and ensures the legal compliance of delivering the objectives.
• Point of contact for escalations coming both from internal and external customers
• Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
• Is responsible for the KPIs (performance indicators) of the coordinated teams
• Implements process changes agreed at process/company level
• Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted
• Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
• Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.
• Provides guidance to the team members in relation to high complexity processes/programs
• Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and
• global level
• Ensures that the employees understand all HR programs that might have an impact on them
• Manage conflicts at the team/process level, especially the ones related to organizational issues
• Constantly motivates the team to perform to the fullest and to positively address the challenges,
• encouraging teamwork
• Ensures that the employees participate in all the compulsory trainings
• Ensures that the transfer of activities/responsibilities are well planned and implemented
• Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Critical skills required

• Proficiency in English and German
• In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)
• Experience in contract management, phone support or microcomputer industry
• Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner
• Leadership and People Skills
• Communication Skills
• Analytical Skills
• Initiative and Creative Thinking
• Reporting
• Assertiveness and Goal Orientation

Benefits of joining our team:

#1 Top Employer 2024

• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Professional development through a variety of training programs (hard/soft skills);
• BOOKSTER opportunities;
• Nice designed and central business office;
• Coffee and tea on the house;
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Contract/Setup Management- Level 3