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Group Lead

AT Wipro
Wipro

Group Lead

Hyderabad, India

Group Lead

3-5 years of experience with minimum 2-3 yrs of experience in Supervisory position

Roles & Responsibilities:

• Management of daily activities of a team size of 20-25 analysts
• Experience in Data Analyst experience
• Ensures achievement of all process, team and individual Customer Service goals and standards
• Manages Key performance indicators
• Maintain complete knowledge of all service tasks and programs
• Responsible for administrative aspects including reporting
• Superior communication (oral, written), presentation, and interpersonal skills
• Demonstrated ability to develop and implement process enhancements including technology and performance
• Ability to plan, prioritize, organize and communicate with client

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• Able to drive weekly meetings, enagege with customer on SLA
• Experienced in goal-setting (defining and prioritizing specific, driving objectives)
• Managing escalations

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Client-provided location(s): Hyderabad, Telangana, India
Job ID: Wipro-1140800255
Employment Type: Other