3-5 years of experience with minimum 2-3 yrs of experience in Supervisory position
BPO exp required
Good Communication Skills
Strong Governance
Agility
Roles & Responsibilities:
•SLA Management
•Management of daily activities of a team size of 20-25 analysts
•Ensures achievement of all system, team and individual Customer Service goals and standards
•Superior communication (oral, written), presentation, and interpersonal skills
•Manages Key performance indicators
•Ability to plan, prioritize, organize and communicate with client
•Responsible for administrative aspects including reporting
Qualifications:
Graduates with industry experience
Geographic Information Systems(Maps)
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