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Group Lead

AT Wipro
Wipro

Group Lead

Hyderabad, India

3-5 years of experience with minimum 2-3 yrs of experience in Supervisory position

Roles & Responsibilities:

•Management of daily activities of a team size of 20-25 analysts
•Experience in Data Analyst experience
•Ensures achievement of all process, team and individual Customer Service goals and standards
•Manages Key performance indicators
•Maintain complete knowledge of all service tasks and programs
•Responsible for administrative aspects including reporting
•Superior communication (oral, written), presentation, and interpersonal skills
•Demonstrated ability to develop and implement process enhancements including technology and performance
•Ability to plan, prioritize, organize and communicate with client

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•Able to drive weekly meetings, enagege with customer on SLA
•Experienced in goal-setting (defining and prioritizing specific, driving objectives)
Managing escalations

Qualifications:

Graduates with industry experience

Geographic Information Systems(Maps)

Client-provided location(s): Hyderabad, Telangana, India
Job ID: Wipro-3102466
Employment Type: Full Time