Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.We are currently hiring for an important project in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporation, with a notable presence in the social media industry.
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Responsibilities:
- Managing day-to-day audit operations, performance according to relevant service level metrics, and compliance to guidelines and policies for providing the Services
- Leading and managing a team of Quality Analysts (IQE) to ensure the delivery of high-quality services in accordance with client requirements and organizational standards
- Developing and implementing quality assurance processes, guidelines, and standards to drive continuous improvement and enhance overall customer satisfaction
- Conducting regular ATA to check the understanding of the audits done by IQEs as a part of internal Governance
- Monitoring and analyzing quality performance metrics, identifying trends, and recommending strategies for performance enhancement
- Ensuring internal & external calibration sessions are executed based on the expectation in a timely manner
- Collaborating with other departments and stakeholders to implement quality initiatives, resolve issues, and drive process improvements
- Providing coaching, mentoring, and training to team members on quality standards, processes, and best practices
- Ensuring Billing targets are met by carrying effective capacity planning and controlling planned & unplanned shrinkage and attrition as per organization standards
Requirements:
- Graduate or Post Graduate from any stream
- Native English/ Irish language proficiency
- Certification in quality management or related field (e.g., Six Sigma, Lean) is a plus
- Minimum 3-5 years in BPO experience in Quality / Process excellence domain in Advertising, E-commerce platforms, Financial Domain, Digital Marketing Domain
- Excellence in Communication & presentation skills
- Demonstrated experience in leading and managing a team, preferably in a quality-focused role with a team size of 10-20 Quality Analysts
- Experience in Leading calibration sessions as a lead
- Proven track record of successfully implementing quality improvement initiatives
- Ability to work independently, make sound decisions, and take ownership of assigned responsibilities
- Flexibility to work in shifts and adapt to changing business needs
- Knowledge of Google Looker studio would represent an advantage
- Presentation Skills
Benefits:
- Opportunity to work in a fast-growing company and in a multinational environment for some of the biggest brands in the world
- Potential for career growth within the organization and the opportunity to build a successful career path
- Access to a diverse range of benefits
- Personal and professional development through a variety of training programs covering both hard and soft skills
- Comprehensive salary package with various components
- Private medical insurance
- Pension and retirement schemes
- Life insurance
- Income protection
- Various other social benefits
If you are proactive with a mindset for professional growth, eager to tackle and conquer new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application and promptly reach out to you for a more in-depth conversation.
Mandatory Skills: QAAS(Advisory Services).
Experience: 5-8 Years.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.