Introduction

The Field Service Engineer responsible for End User Support, Desktop Support, Break-fix activities, Hands & Feet Support, Joiner and Leavers Tasks/Asset Management. Additionally, the Field Service engineer is responsible for the daily management and execution of all go-to-market digital services, ensuring all services are delivered to the business in a timely and efficient manner. Additionally, this role will actively contribute and help drive digital solutions with key stakeholders for critical business initiatives

About Wipro

Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 233,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

• A competitive remuneration package including extended fringe benefits.
• Being part of the local Wipro South Europe family and also supported by 233,000 enthusiast colleagues spread over the 6 continents.
• A state-of-the-art training platform so you can grow and become the best version of yourself.
• A dynamic working environment with room for personal development
• A career path within a global leading Technology firm
• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ

• Manage, resolve, and escalate incidents and requests for IT Digital Services group
• User management for all digital technologies and tools
• Domain registration and domain transfers
• Mobile application deployment, signing and publication through Apple Store and Google Play Stores
• Management of data subject access requests (DSAR), focused primarily on CCPA requests, but may also involve GDPR, etc.
• Management of Digital Inventory assets of websites, web and mobile applications
• Providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and
• fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Ability to work with deadlines and complete tasks on time.

• Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories o Basic knowledge of enterprise LAN, WAN, Server setups and concepts.
• Ability to perform smart and physical assistance activity under instruction, at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Conference room A/V equipment assistance & troubleshooting.
• Basic VOIP phone configuration & troubleshooting.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Relevant IT experience in Digital solutions like Service now, Intune, CMDB, Etc.
• Strong verbal and written communication skills.

• Basic installation and troubleshooting of standard software's / application like Adobe, browsers, citrix.
• Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
• Basic understanding on Data backups.
• Basic understanding and troubleshooting for VDI, SCCM.
• Contribution towards creating KB article.
• Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.

• Good Customer management skill.
• Good in oral and written communication.
• Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work