Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description
Role Purpose
We are seeking a highly experienced Managing Consultant with over 15 years of expertise in IT Transformation and Sales within the Retail Industry. The ideal candidate will have a deep understanding of the entire retail value chain, including Logistics & Supply Chain, Strategy & Planning, Merchandising, Store Operations, Marketing, and Consumer Experience. Thorough knowledge of Point of Sales (PoS) systems, with experience in implementing at least 2 or 3 PoS systems for retailers. Preferred candidates with experience in xStore POS, and knowledge of Frontier, Pekon, and other PoS systems. This role requires a strong grasp of the latest trends in the retail industry, such as Virtual Try-On and Virtual Fitting Rooms (AR/VR-enabled shopping experiences), and a proven track record in retail IT system implementations and transformations.
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Key Responsibilities:
- Lead and manage IT Retail Helpdesk programs, ensuring alignment with business objectives and delivering measurable results. Should have a good understanding of all the program governance aspects of Helpdesk.
- Utilize extensive knowledge of the retail value chain to provide strategic consulting and innovative solutions.
- Oversee the implementation of retail IT systems, including Point of Sales (PoS) systems, Planning & Forecasting, Merchandising Systems, Intelligent Store Operations, Retail Global Helpdesk setups, Trade Promotions, Price Pack Architecture, and back office operations.
- Documents SOPs for routine issues and drive innovation & optimization which are crucial aspects of program governance.
- Develop and execute sales strategies, including upselling and cross-selling offerings to achieve an annual sales target of $20 million.
- Create Proof of Concepts (PoCs), Go-To-Market (GTM) strategies, and new retail offerings to drive business growth.
- Build and maintain strong relationships with key account leaders to identify and capitalize on new business opportunities.
- Collaborate with cross-functional teams to ensure seamless integration and execution of retail IT solutions.
- Provide thought leadership and stay updated on industry trends to continuously enhance service offerings.
- Publish Points of View (PoVs) on the latest trends and developments in the retail industry.
- Engage in high-level discussions with CXO-level executives to drive strategic initiatives.
Qualifications:
- 15+ years of experience in IT transformation and sales within the retail industry.
- Comprehensive understanding of the retail value chain, including Logistics & Supply Chain, Strategy & Planning, Merchandising, Store Operations, Marketing, and Consumer Experience.
- Must have experience in handling Global Helpdesk programs for CPG / Retail Clients
- Proven experience in implementing retail IT systems (Point of Sales systems, Planning & Forecasting, Merchandising Systems, Intelligent Store Operations, Retail Global Helpdesk setups, Trade Promotions, Price Pack Architecture, back office operations).
- Thorough knowledge of Point of Sales (PoS) systems, with experience in implementing at least 2 or 3 PoS systems for retailers. Preferred candidates with experience in xStore POS, and knowledge of Frontier, Pekon, and other PoS systems.
- Strong knowledge of the latest trends in the retail industry, such as Virtual Try-On and Virtual Fitting Rooms (AR/VR-enabled shopping experiences).
- Excellent communication skills, both written and oral, with the ability to design innovative sales proposals, PoVs, PoCs, GTM strategies, and retail offerings.
- Strategic thinker with a proactive approach to identifying and pursuing business opportunities.
- Good understanding of key themes in the retail industry, including Intelligent Store Operations, Empower Workforce Management, and Enhanced Shopping Experience.
- Experience working with global retailers is an added advantage.
Preferred Skills:
- Experience in managing large-scale transformation projects.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Leadership qualities with the ability to mentor and guide junior consultants.
Why Join Us:
- Opportunity to work with a leading global IT services company.
- Engage in challenging and impactful projects.
- Collaborate with a diverse and talented team.
- Competitive compensation and benefits package.
- If you are a seasoned professional with a passion for IT transformation and sales in the retail industry, and you thrive in a dynamic and innovative environment, we invite you to apply for this exciting opportunity.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.