• Recommends remediation actions as required.
• Ensures that engineering data, documents and models are presented effectively in accordance with IMD and Engineering management policies, standards, procedures, guidelines etc.
• Supports the clean up of engineering data, documents and models as required including the use of 3D and 2D CAD.
• Continuously improves IMD engineering data, document and model standards, tools, systems and processes through the Class Library and ALIM change request process based on the findings of the quality assessments.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
• Helps develop and enhance customer and stakeholder relationships.
• Acts as the routine contact point, receiving and handling requests for support.
• Responds to a broad range of service requests for support in the use of ALIM by providing information to fulfill requests or enable resolution.
• Provides first line investigation and diagnosis of issues associated to the use of ALIM and promptly allocates unresolved issues as appropriate.
• Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
• Contributes to creation of support documentation.

Experience and Qualifications

• Fluent in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily. Both your spoken and written skills are good.
• Bachelor's Degree in Engineering (Preferably Process, Mechanical, Electrical or Instrumentation)
• 4+ years of work experience in CAD Design and Engineering Data Management in a global organization that has a high turnaround of green and brownfield engineering projects.
• Deep understanding of engineering design drawings, the standards to which they are created and how they relate to engineering data and business processes.
• Significant experience in following procedures to operate an Electronic Document Management Systems and Engineering Data Warehouses such as Bentley ALIM.
• Experience in applying information assurance, governance, analytics and data visualization
• Experience in demand management and prioritization
• Experience in quality assurance and conformance review
• Excellent performance management skills
• Experience in customer support and excellent relationship management skills
• Knowledge of business analysis business modeling, requirements management skills and the ability to identify opportunities for continuous improvement.
• Knowledge of document and data management to support portfolios, programmes and projects

Mindsets

• Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices
• Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results
• Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers
• Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences

Information Management Oil & Gas