Role Purpose

The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes

Do

Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications

Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement

Decide on the DevOps tool & platform and which needs to be deployed aligned to the customer's requirement

Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly

Define & manage the IT infrastructure as per the requirement of the supported software code

Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain - from planning, coding and building, to testing, to staging, to release, configuration and monitoring

Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions

Ensure on boarding application configuration from planning to release stage

Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained

Provide customer support/ service on the DevOps tools

Timely support internal & external customers escalations on multiple platforms

Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module

Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost

Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems

Follow escalation matrix/ process as soon as a resolution gets complicated or isn't resolved

Provide knowledge transfer, sharing best practices with the team and motivate

Team Management

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

• Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Incase of performance issues, take necessary action with zero tolerance for 'will' based performance issues

• Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Project Manager

Regular reporting & updates

Application teams/ owners, application developers, release managers

For end to end CI, CD & monitoring

Talent Transformation Team, Competency Group

Plan and support delivery of Technical Trainings, knowledge sharing

External

Clients

Drive business growth and relationship management at senior levels through demonstration of Wipro's technical differentiation

Customers

For using reference from the past cases

Analysts/Advisors

Drive market recognition and referencability, influence market trends through technical thought leadership

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Expert
  • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Master
  • Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products or the way business is conducted-Expert
  • Functional/Technical Knowledge - Specific to the role/ function- Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and is serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

• Behavioral Competencies
  • Formulation & Prioritization
  • Business Acumen
  • Innovation
  • Managing Complexity
  • Execution excellence
  • Passion for results
  • Team Management
  • Stakeholder Management

Deliver

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment & Monitoring

100% error free on boarding & implementation

2.

CSAT

Manage service tools

Troubleshoot queries

Customer experience

3.

Capability Building & Team Management

% trained on new age skills, Team attrition %, Employee satisfaction score

DevOps