Developer - L4

• Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).

• Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).

• Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).

• Optimize CMDB health with automated Discovery and Service Mapping.

2. AIOps Solutions Development

• Architect predictive analytics & anomaly detection using ServiceNow AIOps.

• Configure Machine Learning (ML) models for incident correlation and root cause analysis.

• Implement AI-powered event grouping to reduce alert noise.

• Develop self-healing automation (Integration with Orchestration).

3. Integration & Automation

• Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).

• Automate workflows using ServiceNow Flow Designer & IntegrationHub.

• Develop custom AI/ML-driven dashboards for operational intelligence.

Technical Expertise

✔ ServiceNow ITOM Modules:

• Discovery, Service Mapping, Event Management, Cloud Management

• Operational Intelligence (OI), MetricBase, Health Log Analytics ✔ AIOps & Machine Learning:

• Anomaly detection, Predictive Analytics, RCA

• Integration with AI/ML platforms ✔ Scripting & Automation: - Good to Have

• JavaScript, PowerShell, Python

• Flow Designer, IntegrationHub, Workflow Editor ✔ Monitoring Tools Integration: Good to Have

• Splunk, Dynatrace, AppDynamics, Prometheus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Expected annual pay for this role ranges from $60,000 to $1,35,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.