ServiceNow Developer: ITOM Health Module.
Candidate having minimum 7-8 Years of experience with below mention tools
- Monitoring tool skill SiteScope , APM/BPM, UIM
- Create ministerialist, reporting.
- Generate script using vuegen for APM/BPM monitor.
- UIM agent troubleshooting.
- Integration to SNOW and event mapping
- Upgrade and patching
- Manage the Team of Monitoring team, which would be handling incidents, Monitoring alerts, Event on the ticketing & monitoring tool.
- Lead customer discussions and workshops to understand and translate requirements into solutions with detailed technical documentation.
- Collaborate with customer stakeholders and ensure that technical components of engagement get delivered as per business needs and expectations.
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- Must have knowledge of monitoring and event management tools like SiteScope, SolarWinds, UIM, APM/BPM
- Must have an interest in exploring and learning new technologies and skills in Infrastructure Management and Automation domain. Knowledge or experience in following technologyools will be a plus.
- Employs positive thinking and can work constructively in team development.
- Comfortable working in a fast-paced Agile Scrum Development Environment
- Understands how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications related to business-critical tasks.
- Alarm and Event Management by, SiteScope wherein comprehensive knowledge of infrastructure management
- Managing the workload of the Monitoring team to ensure that all tickets are resolved within the specified time frame.
- Monitor Scripting script Versioning Implementing synthetic monitoring on Availability Performance matrix for application.
- Setup critical transaction event/alert of application Configure Monitoring Settings (Alerts, Threshold, etc.)
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