Job Title: ServiceNow CMDB Specialist

• Experience with ServiceNow CMDB configuration
• Familiarity with the Common Service Data Model (CSDM) within ServiceNow
• Establish integrated and systematic processes in support of related Configuration Management processes.
• Develop the organizations expertise in the Configuration Management processes and methods.
• Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.
• Empower CMDB stakeholders utilize and leverage the CMDB database and associated processes.
• Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
• Maintains CIs to ensure CMDB accuracy and completeness.
• Delivers innovative, flexible, integrated asset management and configuration management solutions to meet NCR s evolving business needs including management of SaaS / cloud assets and services
• Owns the development requirements and implementation of Asset and Configuration Management governance including standards, policies and procedures.
• Evaluates and recommends improvements to the existing ServiceNow CMDB design, implementation and management.
• Understands the ServiceNow CSDM (Common Services Data Model) and the interrelationships to ITSM, Asset Management, Application Portfolio Management (APM), ITSM processes and other ServiceNow related interconnectivity.
• Defines technology requirements for CMDB as well as integration requirements to support other IT Service Management, Asset Management and other processes.
• Owns the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases.
• Ensures CMDB data is current and accurate; determines best-practices and procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary.
• Develops and implements best practice asset and configuration standards, policies and procedures for planning, recording, monitoring and maintenance of software and hardware assets.
• Identifies critical success factors and develops/reports on process performance metrics and monitoring.
• Determines operational reporting including configuration status, license consumption, license entitlement, warranty, and other IT asset reporting.
• Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the system and its relationship to other key IT processes.