Position : 02

JD : Application Monitoring - Event Management

Candidate having minimum 7-8 Years of experience with below mention tools

• Hands on experience on monitoring tool like SiteScope , APM/BPM, UIM

• Hands on experience on Event Management module.

• Experience on scripting using Vugen for APM/BPM monitoring tool.

• Should have configuration experience in SiteScope and alerts and reports configuration must and should.

• Application Integration and event mapping

• Should have very good experience on API integration to integrate different types of applications.

• Hands on experience in creating event rules, alert rules, flow designers and event field mapping. also, should have experience in creating update sets and release process experience.

• Upgrade and patching activity experience.

• Handling incidents, requests tickets.

• Collaborate with customer stakeholders and ensure that technical components of engagement get delivered as per business needs and expectations.

• Employees positive thinking and can work constructively in team development.

• Comfortable working in a fast-paced Agile Scrum Development Environment

• Understands how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications related to business-critical tasks.

• Alarm and Event Management by, SiteScope wherein comprehensive knowledge of infrastructure management

• Managing the workload of the Monitoring team to ensure that all tickets are resolved within the specified time frame.

• Monitor Scripting script Versioning Implementing synthetic monitoring on Availability Performance matrix for application.

• Setup critical transaction event/alert of application Configure Monitoring Settings (Alerts, Threshold, etc.)

• Must have an interest in exploring and learning new technologies and skills in Infrastructure Management and Automation domain.

• 0 4 + years of ServiceNow hands on experience in ServiceNow Development.

• Good understanding & Handson JavaScript , CSS.

• Good understanding of Server Side and Client-Side Scripting, Script Includes, Business Rules.

• Good understanding and Handson of ServiceNow Platform and Portal.

• Hands on experience in Implementation of Virtual Agent in ServiceNow.

• Develop virtual agent topics, NLU model, familiarity with creating cluster solutions for predictive intelligence, Fallback mechanism.

• Knowledge on LLM.

• Hands of experience in Integration using REST/SOAP APIs and Flow Designer.

• Good Understanding of Best Practices of ServiceNow Development.

• Design, develop, build, and customize Service Catalog , system integrations and process automation as per user requirement

• Requirement Gathering in terms of user requirements and industry best practices and convert them to ServiceNow aligned functional specifications.

• Preparing ServiceNow module specific acceptance criteria, test cases and traceability matrix in Agile work environment.

• Minimised the impact of Incidents that cannot be prevented and maintains KEDB and workarounds, analysed the risk and prepare implementation plan without any major business impact., associated with Major Incident Management and in other fields of Service Management such as Service Request Management, Access Management following sprint methodology .

• Prepared Process and procedure documentation and training delivery teams about the new process and tools hands-on.

• Oversee Update Sets, facilitated UAT, conducted testing, and deployed to Production instance

• Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.

• Ensure the Process, procedures, work instructions and tools are optimal from a departmental/section point of view.

• Meeting targets and parameters as per the client specifications.

• Good knowledge in ITIL Methodologies, Incident Management, Change Management, Release Management, Request Management, Problem Management.

• Knowledge on GenAI and LLM is an addon.

• Certification: CSA is mandatory. CAD, ITSM and Micro certification on Virtual Agent in an addon.