• Desktop Support for chrome OS, Linux, Windows, Mac
• Address user tickets regarding hardware, software, client applications and basic network issues
• Walk customers through installing applications and computer
peripherals
• Hands-on experience with chrome / Linux OS environments
• Record technical issues and solutions in logs
• Intense knowledge of identifying the error logs and error snippets
• Help create technical documentation and manuals
• Ability to perform remote troubleshooting and provide clear
instructions
• Excellent problem-solving and multitasking skills, customer-oriented attitude.
• Handling end to end Asset management responsibilities (includes peripherals like connecting cables, connectors,
adaptors, keyboard, mouse etc.)
• Strong and effective stakeholder management and communication skills.
• High-Level technical understanding of Linux services, packages, filesystem etc.
• Ensure early resolution to the issues to meet SLA
• Proactively taking ownership of any new tasks / responsibilities
• Manual testing knowledge and test cases preparation
• Identifying & reporting the failing test cases and regular follow
up's
• Keeping track of all the client & Ops teams updates
• Sending mails to client, stakeholders, teams and regular follow ups
• Sending reports SOD, EOD, Shift transfer mails
• Sending / filling latency forms, validating downtime filled by teams and approving
• OnCall knowledge and placing OnCall if any tool outages by analyzing and understanding

Qualifications

• At least 2-3 years of relevant work experience
• College degree in a relevant field like Computer Science, IT or Software Engineering is an advantage.
• Knowledge on any scripting language (shell scripting, json
  scripting) is an advantage
• Knowledge on any Ticketing tool is a must
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Chrome & Linux OS environment
• Good understanding of computer systems, application support and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.