• Understand the Wipro Transition methodology, standards and guidelines
• Understand multiple factors such as customer needs, region, language, cultural and financial aspects
• Build this understanding into developing relevant transition solutions and processes for the domain
• Detail out the interfaces, protocols for dependencies in the transition plan
• Identify tools and technology to support transitions
• Develop dashboards to effectively track data during transition

Lead execution of transition solutions for mega deals within own BU

• Develop the overall transition plan for mega deals
  • Review and translate the MSA KPIs into operational parameters and set up the overall engagement governance
  • Conduct a detailed due diligence on the scope of work and specific areas to be transitioned
  • Interact with client to deep dive into operational issues for effective execution
  • Develop a high-level Transition plan highlighting dependencies, risks and issues
  • Build a governance structure with client and Wipro stakeholders along with team structure with roles and responsibilities
• Execute the transition solutions for mega deals as per plan
  • Ensure deployment of all key processes and document for data collection and tracking
  • Ensure PMO Set up for Resource Onboarding (System tagging, BGV, NDA, desk allocation), Infra (Link VDI, Application access) and Induction and Knowledge management
  • Track phase entry/exit criteria and other transition data and documents/ reports to establish Steady state readiness
  • Identify red flags, highlight potential issues and manage escalations
• Review transition matrix across projects and verticals within BU to identify issues and areas for development within the sales and delivery teams
• Ensure effective closure of the transition with 'Go Live' with complete handover to delivery
• Interact with customers during visits or RFP discussions to present Wipro's transition capability
• Develop quality insights from multiple transitions to highlight trends and scenarios relative to customers and industry across geographies.
• Align the transition processes with the client feedback, industry trends and Wipro focus areas such as Agile transitions, reverse engineering tools and digital way of working.
• Participate in the Transition Council of Wipro and provide relevant inputs to strengthen the Wipro Transition methodology, standards and guidelines

Deliver
No.
Performance Parameter

Measure
1.
Process Efficiency

Phase wise transition metrices

Key issues and risks identified

%KAP sessions completed

KAP Playback score/ rating

Adherence to Wipro's Integrated Transition Framework

Day 0 Audit

No transition penalty
2.
Customer Satisfaction

Transition CSAT, Client escalations
3.
Team Attrition

Employee Satisfaction Score

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