Behavioral Skills and Attributes

- Has the ability to filter, prioritize, analyze and validate potentially complex and dynamic problem

- High analytical skills

- Lean Certification or Six Sigma certification would be added advantage, but not mandatory

- May or should have information on internet or social networking products or services

- Good communications skills and written skills

- Excellent knowledge of Service Delivery in a voice/semi voice process

- Well versed with Microsoft applications, specially excel and power point

- The job will require fairly high amount of work in shift environment as per requirement

Deputy Manager - Operations

Wipro Limited||Hiring for the Deputy Manager - Operations

Forward me your updated resume at: tasleem.fatima1@wipro.com

Education: Graduation (should have all the Degree certificates and Mark sheets) mandatory.

Location: Hyderabad (Work form Office)

Shift: Rotational. (5 Days working & 2 day rotational off)

Exp: Minimum 5 year of experience into Operations.

Must Have

- Operating procedures

- Service Levels

- Process metrics

- Coaching Skils

- Eye for detail

- People Management and Performance Managment

- Analytical Reasoning

- MIS awareness

- Escalation guidelines

- Regulatory requirements

- Proficient with MS Office (Word, Excel, PowerPoint)

Behavioral Skills and Attributes

- Has the ability to filter, prioritize, analyze and validate potentially complex and dynamic problem

- High analytical skills

- Lean Certification or Six Sigma certification would be added advantage, but not mandatory

- May or should have information on internet or social networking products or services

- Good communications skills and written skills

- Excellent knowledge of Service Delivery in a voice/semi voice process

- Well versed with Microsoft applications, specially excel and power point

- The job will require fairly high amount of work in shift environment as per requirement

Behavioral Skills and Attributes

- Has the ability to filter, prioritize, analyze and validate potentially complex and dynamic problem

- High analytical skills

- Lean Certification or Six Sigma certification would be added advantage, but not mandatory

- May or should have information on internet or social networking products or services

- Good communications skills and written skills

- Excellent knowledge of Service Delivery in a voice/semi voice process

- Well versed with Microsoft applications, specially excel and power point

- The job will require fairly high amount of work in shift environment as per requirement

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.