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Deputy Manager

AT Wipro
Wipro

Deputy Manager

Pune, India
  • • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement
    • Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
    • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
    • Able to adapt quickly to changes in workflows/processes/procedures/product features
    • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization

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    • Clearly outline current performance drivers of their market and actions to improve
    • Maintain a professional and personable demeanor at all times
    Roles & Responsibilities:

    • Identify and grow talent, lead, motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the team's performance to continuous KPI achievement
    • Managing day-to-day operations - ensure consistent quality and productivity . Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
    • Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by associates. Able to adjust messaging to different target audiences with to-the-point communication
    • Able to adapt quickly to changes in workflows/processes/procedures/product features
    • Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization
    • Clearly outline current performance drivers of their market and actions to improve
    • Maintain a professional and personable demeanor at all times
    Qualifications:

    Graduate| CCNA /CWNA desirable
    6 to 8 Years Experience in telecommunications
    Order Management(Comms)

    Client-provided location(s): Pune, Maharashtra, India
    Job ID: Wipro-3117901
    Employment Type: Full Time