Objectives of this role:
- Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives.
- Develop program assessment protocols for evaluation and improvement of Digital Transformation projects.
- Maintain organizational standards of satisfaction, quality, and performance.
- Oversee multiple project teams, ensuring program goals are reached.
- Manage budget and funding channels for maximum productivity.

 Roles and Responsibilities:

- Collaborate with cross-functional teams and business stakeholders, including software engineers, data analysts, product managers, and operations teams, to design and improve end-to-end processes for operations.
- Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations as per the business and industry standards.
- Design and Drive large Transformation initiatives which may include automation, RPA, AI/GenAI, Chatbots, CX tools like agent assist, workflow orchestration, Quality management tools etc.
- Drive automation initiatives by leveraging technology and process optimization to streamline manual tasks and improve overall productivity.
- Stay updated on industry trends, emerging technologies, and regulatory changes related to banking operations and process optimization and apply this knowledge to improve business initiatives.
- Drive regular project meetings & ensure transformation initiatives are driven to completion.
- Manage discussions with required stakeholders for on various aspects of the program for timely follow up till closure.
- Performs Quality Control via reviews of the design created by Functional Consultant and Tech Architect
- Responsible for receiving the sign-off on the design, UAT and Hypercare from the customer
- Establish working relationships and routinely interface with project sponsors, business stakeholders & technology partners.

Required skills and qualifications:

- 5+ years of experience in an upper-management role, preferably in program management.
- Exceptional skills in leadership, time management, facilitation, and organization.
- Core experience in Digital Transformation in Telecom order management and front office processes with the tools/ solutions mentioned in role and responsibilities.
- Experience in managing stakeholders (internal and external).
- Outstanding knowledge of change management principles and performance evaluation processes.

Good to have skills and Experience:

- PMP Certified is added advantage.
- Technical understanding of various Platform architecture and product features Genesys, SFDC, ServiceNow etc
- Current Technological landscape understanding and stays abreast of current technologies like AI/GenAI etc."

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.