Stakeholder Interaction

Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technical Lead/ Project Lead Regular reporting & updates Security Intelligence (Practice) Coordination for security reasons External
Customer

To coordinate for all security breaches & resolutions

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Expert
  • Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk ? Intermediate
  • Functional/Technical - Knowledge of Network Security devices, firewalls, end points, SIEM, application security, IPS/IDS, VA / PT skills - N/A

Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Effective Communication
  • Collaborative Working
  • Execution Excellence
  • Problem Solving & Analytical Skills

Deliver

No. Performance Parameter Measure 1. Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence Adherence to SLA?s (95%), response time and resolution time TAT

ServiceNow - GRC