The Customer Service Quality Analyst is responsible for working with a team of Call Representatives who answer in-bound calls from members and providers responding to questions about their medical, dental and vision benefits. Quality Analysts are responsible for monitoring quality and adherence goals of their team, assisting in developing training needs and working through escalated calls. This team member plays a key role in the Operations team and is an advocate for both the member as well as the associate. Quality improvements are often taken from feedback of the front line, and this team member would need to be able to both provide suggestions/feedback on improvements as well as help in the deployment and adoption of those enhancements.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.