What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer's requests.

• Contributes to improving the process.

When dealing with complaints and escalations:

• Proactively addresses any potential user issues.

• Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.

• Ensures the structure and quality of communication to the client complies with team standards.

• Manages exceptional situations with obtaining the necessary approvals.

• Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

• Graduates or students, minimum of Baccalaureate Diploma.

• Proficiency in English and French.

• Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.

• PC operating skills, MS Office package.

• Previous experience in the fields: customer relations or in the medical field is an advantage.

What's in it for me?

• Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location;

• Opportunity to work for one of the biggest brands in the world in a unique work environment;

• Great career opportunity with a leading international outsourcing company;

• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);

• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees' needs.

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.