Responsibilities:

- Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures.
- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline
- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests
- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies
- Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct
- Uses Customer's internal tools
- Meets customer's expectations/targets/Key performance indicators
- Sometimes needs to take over lead functions for customer projects from an admin point of view
- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams
- Takes over activities assigned by the manager
- Initiates and attends interdisciplinary meetings
- Analyzes processes and business cases in order to provide solutions for improvement

Critical skills required:
• Excellent English Communication Skills;
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system
• Problem solving oriented
• Self & Professional motivation
• Self-confidence & independence in decision making
• Punctuality & Flexibility
• Team work capability
• Proactiveness

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.