We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Contract Specialist with English will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within the digital client industry.
Responsibilities:
- Ensure operational support to the Customer by processing all order management requests received from the Customer in a timely manner and according to the Customer's instructions/procedures.
- Assures interface between partners/customers, support sales, credit & collections, support business, delivery, process development and the customer. Makes sure that all the questions are answered in the agreed deadline.
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- Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with other teams. Translates customer requests.
- Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with policies.
- Assures check and balance function, business controls and audit compliance in order to secure client' s financials. Assures compliance with the client's standards of business conduct.
- Uses Customer's internal tools.
- Meets customer's expectations/targets/Key performance indicators.
- Sometimes needs to take over lead functions for customer projects from an admin point of view.
- Ensures that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions.
- Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
- Takes over activities assigned by the manager.
- Initiates and attends interdisciplinary meetings.
- Analyzes processes and business cases in order to provide solutions for improvement.
Critical skills required:
• Excellent English Communication Skills;
• Good analytical & synthesis skills;
• Rigorous and accurate working style;
• Good working knowledge of MS Office (especially Excel);
• Good Customer relationship capacity;
• Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system;
• Problem solving oriented;
• Self & Professional motivation;
• Self-confidence & independence in decision making;
• Punctuality & Flexibility;
• Team work capability;
• Proactiveness.
Benefits of working with us:
- The chance to work with Top Employer 2024 in Romania.
- Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc).
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment.
- Child Birth Allowance.
- Sport events sponsorship for employees.
- Complex Record & recognition scheme ( both non-monetary and monetary options).
- Monthly subscription @ Bookster - the first modern library for companies in Romania.
- Employee Referral Program with attractive incentive schemes.
- Extra annual leave days depending on the total length of working experience at Wipro.
- Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications.
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
Order Management-Level 1