Contract Management Specialist with French

What should I bring to the table?

• Fluency in English and French: good speaking, writing and comprehension skills in business context.

• Minimum of Baccalaureate Degree.

• Previous experience with Order Management, Contract Management is a plus.

• Familiarity of MS office tools: outlook, excel.

• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes.

• Knowledge in Oracle R12 ERP/ SAP instance would be an advantage and preferable.

• A clear focus on superior customer service and continuous business performance improvement.

• Experience in analyzing performance metrics and managing proactively for continuous improvement.

• Demonstrated capacity to apply statistical measures to workflows and performance monitoring.

• Task and goal-orientated, with high energy levels and strong attention to detail.

• Capable of prioritizing issues and working with a sense of purpose and ownership.

• Analytical, with strong problem-solving skills.

• Thinking process - Be proactive, ask and perform work.

• Planning - Ability to plan the steps to be taken to achieve objectives.

• Accountability - Taking personal responsibility for actions.

What will my future role be about?

• Manage Contracts during their lifecycle.

• Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.

• Ensuring the accurate and timely invoicing of revenue.

Manage Billing

• Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data.

• Provide billing data where appropriate.

• Manage exception reports.

Manage Contract & iBase Changes

• Validate contract change requests.

• Oversee automated and conduct relevant manual changes.

• Execute mass updates when applicable.

• Send requests for PO renewals.

• Proactively resolve customer queries, looking for causes not just the symptoms.

• Prepare and send credits and debits.

• Change trial contract end dates. Dispute handling

• Ensures correct and timely completion of disputes in order to realize customer satisfaction.

• Acts within the SOX rules.

• Manage Contract Lifecycle processes.

• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions 3rd Party Service Providers.

• Send PO's and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party.

• Manage Terminations.

• Obtain end meter readings if applicable.

• Terminate contracts and inform relevant parties.

What's in it for me?

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
• Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment.
• Competitive salary along with access to a wide range of customizable online benefits.
• Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location.
• Personal and professional development through a variety of training programs (hard/soft skills).
• Medical insurance.
• Life insurance.
• Christmas bonus.
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.