Account nature of support is to review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy .
• Enforce account's policy guidelines while reviewing complaints from the account's online
community.
• Looking for spam within platform and complete video review for removal from the
platform
• Deliver excellent customer service and ensure customer satisfaction in transactions
• Ensure accurate documentation of each transaction
• Attend to customer queries, concerns and complaints and provide first time call and / or
transaction resolution
• Escalate transactions to proper parties following proper protocols
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• Ensure compliance to all company policies and procedures
• Keep oneself updated, aware of, and compliant to all Company policies and procedures
which include Information Security Management Systems
• Keep all company information which includes customer information confidential and
secured
Completed at least 2 years in college (passed 60 college units)
Experience in similar role may be required in specific programs with varying years of
experience
Open to freshers
• Customer service orientation
• Excellent English communication skills (verbal and written) with neutral accent
• Exceptional problem-solving and analytical abilities. Strong leadership, organization,
communication, interpersonal, and teamwork skills
• Familiarity with Internet technologies and related policy and regulatory environments
• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)