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Content Moderator

AT Wipro
Wipro

Content Moderator

Manila, Philippines

Account nature of support is to review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy .

• Enforce account's policy guidelines while reviewing complaints from the account's online

community.

• Looking for spam within platform and complete video review for removal from the

platform

• Deliver excellent customer service and ensure customer satisfaction in transactions

• Ensure accurate documentation of each transaction

• Attend to customer queries, concerns and complaints and provide first time call and / or

transaction resolution

• Escalate transactions to proper parties following proper protocols

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• Ensure compliance to all company policies and procedures

• Keep oneself updated, aware of, and compliant to all Company policies and procedures

which include Information Security Management Systems

• Keep all company information which includes customer information confidential and

secured

Completed at least 2 years in college (passed 60 college units)

Experience in similar role may be required in specific programs with varying years of

experience

Open to freshers

• Customer service orientation

• Excellent English communication skills (verbal and written) with neutral accent

• Exceptional problem-solving and analytical abilities. Strong leadership, organization,

communication, interpersonal, and teamwork skills

• Familiarity with Internet technologies and related policy and regulatory environments

• Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

Client-provided location(s): Quezon City, Metro Manila, Philippines
Job ID: Wipro-3109045
Employment Type: Full Time