Roles and Responsibilities:

- Enforce account's policy guidelines while reviewing complaints from the account's online community.

- Looking for spam within platform and complete video review for removal from the platform

- Deliver excellent customer service and ensure customer satisfaction in transactions

- Ensure accurate documentation of each transaction

- Attend to customer queries, concerns and complaints and provide first time call and / or transaction resolution

- Escalate transactions to proper parties following proper protocols

- Ensure compliance to all company policies and procedures

- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

- Keep all company information which includes customer information confidential and secured

Qualifications:

- Completed at least 2 years in college (passed 60 college units)

- Experience in similar role may be required in specific programs with varying years of experience

- Open to freshers

Mandatory Skills:

- Customer service orientation

- Excellent English communication skills (verbal and written) with neutral accent

- Exceptional problem-solving and analytical abilities. Strong leadership, organization, communication, interpersonal, and teamwork skills

- Familiarity with Internet technologies and related policy and regulatory environments

- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

Additional Skills:

- Teamwork

- Reasonable analytical skills

- Situation handling skills

- Good motivational fit (job, organization, location)

- Willing to work on shifting schedules, graveyard shift, holidays or rest days as may be required by business exigencies

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.