Role Purpose
Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability.
Do
Consulting Execution
- An ambassador for the Wipro tenets and values
- Work stream leader or equivalent and coordinates small teams
- Receives great feedback from the client
- Client focused and tenacious in approach to solving client issues and achieving client objectives
- Organises work competently and ensures timeliness and quality of deliverables
- Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision
- Develops strong working relationships with team and client staff
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Business development
- Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process
- Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation
- Understands Wipro's core service and consulting offering
- Builds relationships with client peers and provides required intelligence/insights to solve clients business problems
- Identifies sales leads and extension opportunities
- Anchors market research activities in chosen area of work
Thought Leadership
- Develops insight into chosen industry and technology trends
- Contributes to team thought leadership
- Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study
Contribution to Practice/Wipro
- Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,)
- Demonstrates contribution to internal initiatives
- Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG
- Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform
- Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities
- Proactively participates in initiatives and suggests ideas for practice development
- Makes use of common methods and tools which are proven to work
- Develops process assets and other reusable artefacts based on learnings from projects
- Proactively participates in and suggests ideas for practice development initiatives
- Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
• Demand Generation
• Client Engagement and Management
• Consulting Skills and Tools
• Business Analysis
• Structured Analytical Thinking
• Solution Building
• Business Analysis
• Structured Analytical Thinking
• Solution Building
Competent
• Effective Communication
• Problem Solving and Decision Making
Expert
Master
Personal Attributes
- Enthusiastic, self motivated, team player professional and eager to deliver good work for clients and practice
- Strong in analytical skills
- Reliable strong organisational skills, excellent written and verbal communication/presenting skills
- Works with minimum supervision within defined parameters and takes responsibility and accountability for deliverables - recognized as proactive and a problem solver
- Expands responsibility on own initiative and demonstrates adaptability and flexibility
- Focuses and builds subject matter expertise
- Develops product/solution delivery expertise
- Compliant to people management processes such as appraisals and training plans
Deliver
Strategic Objectives
Parameter Description
Measure
(Select relevant measures/ modify measures after speaking to your Manager)
Deliver growth in consulting revenues
• Support business performance for direct consulting against relevant quarterly/annual targets
• Improve quality of consulting by flawless delivery of consulting engagements
• % of Personal Utilisation Achievement (against target)
• No. of RFI/RFPs responses supported
• No. of consulting projects delivered
• Average CSAT, PCSAT across projects
Generate Impact
• Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships
• Number and value of downstream opportunities identified for GCG and larger Wipro
Grow market positioning
• Support the development of thought leadership/offerings/assets for the practice to support business growth
• Eminence and thought leadership demonstrated through content, citations and testimonials
• Number of ideas generated and contribution to the development of new consulting offerings/solutions/assets
Provide consulting leadership to accounts
• Support GCG Account Lead/Account team to grow consulting service portfolio
• Number of consulting deals in the account supported
Grow the consulting talent
• Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies
• Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc.
Build the consulting community
• Individual contribution to People Development and Collaboration Effectiveness
• Distinct participation in and demonstration of:
• Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices, consulting community initiatives
• Knowledge Management - Number of Assets owned/contributed to Consulting Central
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