Yes, we are continuing to grow!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across more than 66 countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
100% remote (Note - If you reside in the Tampa area this role is hybrid)
Work authorization: USC and Green Card only
No relocation
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The Client Services Manager will be vital member of the ASO Claim department leadership team and report to the VP, Operations Head. They will assist the ASO Claims Department with overseeing client services and client satisfaction, manage a client services support staff, create and maintain client communications platform, collaborate with specialized vendors, assist with pre-sales teams by supporting RFP information gathering and response completion.
Responsibilities:
- Coordinate and Participate in regularly scheduled client and vendor relationship calls.
- Manage and monitor the tracking of all inquiries from clients including routing inquiries to appropriate departments and follow up with aging and reporting out metrics
- Prepare and Publish monthly and quarterly client services reports to customers
- Primary customer liaison with smaller ASO clients including managing annual renewals in coordination with project management, supporting in regulatory activity, and consolidated appropriations act submissions.
- Perform annual client PHI access review
- Participate in annual SOC audit reporting tasks as required
- Primary lead with RFP question assignments from team and gathering responses. Maintain a question/responses historical databank that would be used for future RFPs
- Extensive experience in a Health Care Claims Administration industry.
- Strong verbal and written communication skills
- Well-versed in client and vendor relationship building - Cleint facing account management
- Strong organizational skills
- Excellent management skills
- Prioritization and delegation skills
- Strong computer knowledge and use of MS Office tools