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Client Engagement Partner - Payor, Healthcare Consulting

AT Wipro
Wipro

Client Engagement Partner - Payor, Healthcare Consulting

Louisville, KY

Candidates need to be local to Louisville, KY or open to relocate there

Introduction

We are building a modern Wipro.

We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Wipro is a leading global information technology, consulting, and business process services company. Our Digital Business Consulting group serves as the strategic arm of Wipro, helping clients across industries to strategize, transform, and re-imagine their business and operating models.

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Wipro empowers companies to transform their business and deliver superior experiences for their customers, partners and employees. With an entrepreneurial mindset and a sense of fun, we thoughtfully evaluate clients' problems; craft innovative solutions that leverage cutting-edge technologies; and work side-by-side with clients to drive business outcomes. Wipro Consulting is a proactive force of change, a true partner in our clients' transformation, and a uniquely powerful group that combines strategic counsel with technical excellence. Our Healthcare Domain Consulting team is at the heart of this. Our people are the tip-of-the-spear driving change, come join us!

The Opportunity

This is a Partner level role within our Healthcare Payor consulting business unit. They focus on providing solutions that help clients re-imagine and transform their businesses. With our deep industry expertise, business process understanding and technology prowess complemented with a set of accelerators and frameworks, we help clients respond rapidly to the dynamic business environment today and also helping our clients to thrive in today's digital world.

The role as Payor Client Engagement Partner will lead growth of the consulting business across strategic account(s) by leveraging both; existing & emerging capabilities, in addition to creating new strategic growth areas to deliver significant profitable growth for the accounts and consulting globally. The role holder is expected to grow the portfolio of services, and C-level relationships, which would also enable growth of other Wipro services. The Client Engagement Partner will be a key partner in driving account level strategy, with other leaders across the account.

As a Partner you will provide strategic leadership within our Digital Business Consulting group, with a primary focus on Healthcare Payors across Medicare, Commercial and Medicaid. This role requires in-depth expertise on payor digital business strategy, clinical operations - Care management, Utilization management, Value-based care and NextGen payment models, Healthcare value and core payor operations and technology. You will lead a team of consulting professionals, ensuring optimal service delivery and operational efficiency for our clients.

Areas of focus
  • Growth: Work with the Healthcare leadership team and account sales teams to agree and execute a targeted sales strategy to grow Wipro's Payor business in the account
  • Relationships: As a Partner you bring a significant external network within the Payor arena that you can leverage to provide Wipro with business development opportunities. You also possess the ability to quickly forge constructive internal relationships within and across multiple Wipro practices ensuring we can take a truly 'One Wipro' approach to our clients.
  • Solutions: You will be a good 'shaper', able to pull together the best of what Wipro can offer to drive innovative solutions to client problems.
  • Team Building: Initially you will look to leverage the broader consulting capabilities within region, as well as our substantial offshore presence. As pipeline grows and Wipro becomes more successful further onsite capability could be added to support your growth aspirations.
Key Responsibilities:

  • Business Development: Drive demand generation initiatives, curate and shape large opportunities/deals to augment consulting growth as well as to create business opportunities across Wipro's US health insurance clients. Leverage your expertise to position Wipro as a thought-leader and strategic partner to our clients.
  • Client Leadership: Lead and support complex delivery engagements while maintaining a high level of client satisfaction. Deliver exceptional quality work, meeting or exceeding client needs and expectations.
  • Thought Leadership: Elevate Wipro's industry eminence by collaborating with our marketing team to brand our offerings and showcase our thought leadership. Publish case studies, articles, whitepapers, and deliver presentations at industry events to enhance Wipro's market presence.
  • Practice Development: Build and lead high-performing teams, nurturing and grooming our consultants (locally and offshore), fostering a culture of continuous learning and development. Drive the development of market-relevant domain offerings and value propositions.
  • Strategic Planning: Develop and implement regional strategies and goals in alignment with Wipro's overall vision. Monitor market trends, identify growth opportunities, and provide strategic recommendations to augment regional performance.
  • Innovation: Keep abreast of emerging digital trends in healthcare, disruptive technologies, and industry best practices. Leverage this knowledge to recommend innovative solutions that drive competitive advantage and business growth.
  • Collaboration: Collaborate with regional Account/Sales teams to manage the pre-sales process and provide leadership throughout the sales-cycle. Partner with solution providers/alliance partners to build solutions and Go-to-Market (GTM) plans.
Qualifications:

  • Bachelor's Degree required, MBA or related advanced degree preferred.
  • 12+ years of experience in management consulting, with significant experience leading Shared Services and Global Business Services transformation engagements.
  • Prior experience working with a top-tier management consulting firms is highly desirable.
  • A proven track record of leadership in transforming business operations across multiple industries and sectors. This includes demonstrated success in devising and implementing strategies that have led to significant performance improvements.
  • Exceptional problem-solving skills, including the ability to analyze complex business challenges and develop innovative, practical solutions.
  • Demonstrated ability to build, grow, and manage client relationships at the C-level. This includes a deep understanding of the client's industry and business, and the ability to anticipate and address their needs.
  • Deep expertise in US healthcare, specifically insurers and providers, enabling the candidate to provide insights and advice that is grounded in a thorough understanding of the industry or area.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts and solutions to a variety of audiences.
  • Strong collaboration and team-building skills, including experience in leading diverse teams and fostering a positive, inclusive work environment.
  • Deep understanding of digital technologies and their application in business transformation. This includes knowledge of areas like artificial intelligence, cloud computing, data analytics, and automation.
  • Demonstrated thought leadership in the field digital business strategy, clinical operations - Utilization management, Care management, value-based care, payment innovation and healthcare payor operations and technology as evidenced by publications, conference presentations, or other contributions to the field.
  • Emotional intelligence, including the ability to empathize with clients and team members, manage conflicts effectively, and adapt to different cultural and organizational contexts.
  • High level of personal and professional integrity, and the ability to inspire trust and confidence among clients and team members.
Why work at Wipro?

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

Besides a competitive salary and benefits package, we are an exciting and dynamic company to work for. The Top Employer Institute ranked Wipro 3rd overall in United States as a "Top Employer" for 2024, we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning & Development, Wellbeing and Diversity and Inclusion.

Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change - working to build a more just, equitable and sustainable society. Around 66% of Wipro's economic ownership is pledged towards philanthropic purposes .

All of our employees are expected to embody Wipro's 5-Habits for Success which are: Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust.

Client-provided location(s): Louisville, KY, USA
Job ID: Wipro-3100284
Employment Type: Full Time