Do
RESPONSIBILITIES
- Ensure each and every Change is recorded and approved before implementation.
- Ensure Change are categorized and are approved as per the defined Process based on the Change category - Standard, Normal, Expedited, Emergency
- Convene and chair CAB meetings, circulate the MOM of the CABs
- Ensure no Unauthorized change is implemented which may potentially impact the Production
- Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
- Report the Management on the agreed Change KPIs and ensure effective change communication in place
- Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
- Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High- risk / High-impact Changes
- Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
- Bring in Service improvements to improve the overall Process maturity
Want more jobs like this?
Get jobs in Pune, India delivered to your inbox every week.
KEY SKILLS AND COMPETENCIES
- 8-10 years of ITSM experience in Change and other processes
- ITIL V3 / 2011 Foundation or Intermediate certification
- Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
- Effective Communication skills
If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.
Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.