Business Operations Head

Overview:

As the Vice President of Health Plan Operations (Business Operations Head) at Wipro HealthPlan Services (WHPS), you will be a key leader responsible for overseeing all operational aspects of WHPS' Business Process as a Service (BPaaS) solutions for health plan customers. Collaborating closely with executive leadership, you will drive strategic goals and innovations while ensuring operational excellence and client satisfaction. This role requires a visionary leader with a proven track record in operational management within the health plan or managed services industry.

Responsibilities:

Strategic Leadership

• Support the executive leadership team in achieving strategic goals with overall accountability and responsibility for day-to-day operations management.
• Collaborate with the Chief Information Officer to deliver innovations and excellence in BPaaS solutions.

Operational Excellence:

• Oversee all aspects of company operations to ensure alignment with deliverables, timelines, and performance goals.
• Continually monitor, evaluate, and optimize financial performance.

Client Engagement:

• Interact regularly with key payors to manage projects, ensure customer satisfaction, and onboard new customers.
• Identify strategic opportunities to enhance customer experience, operational processes, technology, and risk management.

Strategic Planning:

• Develop and execute short and long-term strategies to drive innovation and operational efficiencies, partnering with Product and Engineering teams.
• Establish success measurements and sustainability plans to track progress against strategic priorities.

Change Management and Stakeholder Engagement:

• Lead organization-wide change management initiatives, fostering cross-team collaboration and stakeholder engagement.
• Provide broad, multidisciplinary stakeholder management to ensure alignment with organizational goals and objectives.

Operational Oversight:

• Define, develop, implement, and evaluate strategic plans and organizational goals to ensure operational excellence and continued viability.
• Identify and implement new processes, emerging technologies, and systems to improve organizational effectiveness.

Team Leadership and Development:

• Lead and manage call center operations, enrollment, reconciliation, premium billing, and other operational functions, ensuring high standards of customer service and efficiency.
• Attract, recruit, train, develop, and coach a high-performance team, fostering a culture of accountability and continuous improvement.

Financial Management:

• Achieve financial goals while maintaining quality and compliance standards, with oversight of the Operations budget.
• Create insightful reports and effectively convey information to internal and external stakeholders, contributing to strategic and operational plans.

Master's Degree in Business Administration, Public Health, Public Administration, or related field preferred.

5+ years of executive-level experience in a consumer-oriented business, with preference given to those with managed health care and government programs operations expertise.

Demonstrated capability in strategic thinking, planning, and analytical skills.

Strong understanding of systems and outsourcing industry, with experience leading operations in global locations.

Excellent interpersonal, communication, and presentation skills.

Ability to effectively engage with clients, regulators, and stakeholders.