? Provide consultative assistance to assigned business units to streamline processes as it relates to the efficient use of Collections banking systems.
? Conducts analysis and documents business unit needs, objectives and requirements; performing gap analysis between current and desired processes and systems, root cause analysis, defining project scope, coordinating cost/benefit analysis, and ensuring the appropriate areas in IT are involved.
? Cultivate strong relationships with internal customer base, vendors, and other internal technical support to provide strong project management services.
? Work cross-functionally with end users and technical team to collect, evaluate and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs.
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? Facilitates cross-functional team meetings to develop and implement business solutions and optimize operations, conducts impact analysis of new products, systems, upgrades and changes for department/functional areas, and evaluates systems and business processes for feasibility.
? Plan and drive product definitions, develop road maps for projects assigned, and define release priorities, product improvements and enhancements; ensures new or modified processes and systems meet project objectives and business requirements.
? Tracks and fully documents changes for functional and business specifications; develops, writes, updates and maintains system protocols, internal controls and detailed universally understood standard operating procedures for end user reference and training use.
? Proactively participate in user acceptance testing projects.
? Develop testing scenarios and scripts, identify and document functional test cases, write and execute test scripts for all upgrades or conversions.
? Operates in full compliance with internal policies, procedures, security requirements, and regulatory guidelines.
? Function as project team leader or participates as a business unit lead, project team member or subject matter expert during core banking conversions.
? Maintain professional and technical knowledge through educational workshops, reviewing professional publications, and networking and participation in professional organizations.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
? Excellent communication/ interpersonal skills and customer service orientation combined with ability to communicate effectively across business lines at all levels.
? Strong research, time management, and organizational skills to manage multiple projects and meet concurrent deadlines.
? Strong technical, problem-solving, and analytical reasoning skills to understand end user's requirements and transform into operational application and technical alternatives.
? Extensive experience developing and implementing cross-organizational business process flows, creating test plans and scripts to document complex business processes.
? Strong knowledge of business processes and experience leading application development efforts.
Working knowledge of related statutory banking and compliance regulations, operational policies and procedures, and the Bank's products and services of assigned business unit, i.e., deposits, loans, etc.
Knowledge of both theoretical and practical aspects of project management.
? Proficient PC experience using MS Office products (Word, Excel, Outlook, Power Point, Project); working knowledge and experience in financial industry core processing systems (DNA) - required; and ability to learn and adapt to new technologies quickly.
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Role Purpose
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The purpose of the role is to liaison and bridging the gapbetween customer and Wipro delivery team to comprehend and analyzecustomer requirements and articulating aptly to delivery teams thereby,ensuring right solutioning to the customer.
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Do
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- Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer \n
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- Use data modelling practices to analyze the findings and design,develop improvements and changes \n
- Ensure 100% utilization by studying systems capabilities andunderstanding business specifications \n
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- Ensure Customer Satisfaction through quality deliverable on time \n
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- Identify and create used cases for a different project/ account thatcan be brought at Wipro level for business enhancements \n
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Stakeholder Interaction
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Stakeholder Type
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Stakeholder Identification
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Purpose of Interaction
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Internal
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Pre-sales team
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For solutioning for an RFP/ client requirement
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Principal Consultants
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Governance and to discuss and drive business requirements andgrowth
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Testing team/ QA
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For quality checks and continuous analysis to ensure seamlessdelivery
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Delivery team
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For product solutioning and developing systems and processes
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Client partners/ sales team
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For any lead generation
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External
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Consulting Partners
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Coordinating for consulting solutions and continuous support
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Customers
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To provide them with right solution and ensure customersatisfaction & engagement
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Display
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Lists the competencies required to perform this role effectively:
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- Functional Competencies/ Skill \n
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- Domain/Industry Knowledge ? Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry ? Expert \n
- Leveraging Technology ? Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities ? Competent \n
- Process Excellence ? Execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance ? Competent \n
- Documentation and research orientation ? Ability to articulatethe requirements apply & document them and perform market/ secondaryresearch on the new upcoming areas of expertise ? Expert \n
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Competency Levels
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Foundation
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Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
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Competent
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Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
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Expert
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Applies the competency in all situations and is serves as a guide toothers as well.
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Master
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Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
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- Behavioral Competencies \n
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- Problem solving and decision making \n
- Execution excellence and passion for results \n
- Passion for results \n
- Relationship Building \n
- Teamwork \n
- Managing complexity \n
- Effective communication \n
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Deliver
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Performance Parameter
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Measure
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1.
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Customer Engagement and Delivery Management
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PCSAT, utilization % achievement, no. of leads generated from thebusiness interaction, no. of errors/ gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated,
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2.
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Knowledge Management
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No. of whitepapers/ research papers written, no. of user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, No of reusable components developed forproposal during quarter
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Retail Banking