Engage with delivery team to ensure right solution isproposed to the customer

Periodic cadence with delivery team to:

Provide them with customer feedback/ inputs on the proposed solution

Review the test cases to check 100% coverage of customerrequirements

• Conduct root cause analysis to understand the proposed solution/demo/ prototype before sharing it with the customer

Deploy and facilitate new change requests to cater to customer needsand requirements

Support QA team with periodic testing to ensure solutions meet theneeds of businesses by giving timely inputs/feedback

Conduct Integration Testing and User Acceptance demo's testingto validate implemented solutions and ensure 100% success rate

• Use data modelling practices to analyze the findings and design,develop improvements and changes
• Ensure 100% utilization by studying systems capabilities andunderstanding business specifications

Stitch the entire response/ solution proposed to the RFP/ RFI beforeits presented to the customer

Support Project Manager/ Delivery Team in delivering thesolution to the customer

Define and plan project milestones, phases and different elementsinvolved in the project along with the principal consultant

Drive and challenge the presumptions of delivery teams on how willthey successfully execute their plans

• Ensure Customer Satisfaction through quality deliverable on time

Build domain expertise and contribute to knowledgerepository

Engage and interact with other BA's to share expertise andincrease domain knowledge across the vertical

Write whitepapers/ research papers, point of views and share withthe consulting community at large

• Identify and create used cases for a different project/ account thatcan be brought at Wipro level for business enhancements

Conduct market research for content and development to providelatest inputs into the projects thereby ensuring customer delight

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Pre-sales team

For solutioning for an RFP/ client requirement

Principal Consultants

Governance and to discuss and drive business requirements andgrowth

Testing team/ QA

For quality checks and continuous analysis to ensure seamlessdelivery

Delivery team

For product solutioning and developing systems and processes

Client partners/ sales team

For any lead generation

External

Consulting Partners

Coordinating for consulting solutions and continuous support

Customers

To provide them with right solution and ensure customersatisfaction & engagement

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Domain/Industry Knowledge - Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry - Expert
  • Leveraging Technology - Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficienciesand facilitate the process of providing solutions for problems andopportunities - Competent
  • Process Excellence - Execute projects with end-outcome andprocess focus, along with understanding of end to end delivery processesand its governance - Competent
  • Documentation and research orientation - Ability to articulatethe requirements apply & document them and perform market/ secondaryresearch on the new upcoming areas of expertise - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.

Expert

Applies the competency in all situations and is serves as a guide toothers as well.

Master

Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.

• Behavioral Competencies
  • Problem solving and decision making
  • Execution excellence and passion for results
  • Passion for results
  • Relationship Building
  • Teamwork
  • Managing complexity
  • Effective communication

Deliver

No.

Performance Parameter

Measure

1.

Customer Engagement and Delivery Management

PCSAT, utilization % achievement, no. of leads generated from thebusiness interaction, no. of errors/ gaps in documenting customerrequirements, feedback from project manager, process flow diagrams(quality and timeliness), % of deal solutioning completed withintimeline, velocity generated,

2.

Knowledge Management

No. of whitepapers/ research papers written, no. of user storiescreated, % of proposal documentation completed and uploaded intoknowledge repository, No of reusable components developed forproposal during quarter

Customer Service(Product&Service)